• Customer
  • A/S

Warranty Service

Customer Warranty Service Response Manual

Making the world's best performance, highest cost-effectiveness,
and eco-friendly machines is GTM-KOREA's policy, and it is also the belief of GTM-KOREA to impress customers.

  • Receipt
  • Delivery of the person in
    charge by part
    (mechanical, electrical)
  • 1. Answer the phone
    2. Reply to Email
    3. Video calls
    4. On-site visit
  • Closing after customer confirmation

Establish non-face-to-face video Warranty System

Produce product video manual

Produce product video manual

  • Provide video manuals rather than field visits due to changes in the corporate environment due to the pandemic
  • Produce video manuals
    for each product
  • Distribute at the time of
    product shipment

Utilize local branch offices